Job Description
As a world-class asset-based carrier, we specialize in delivering your assets, on time and on budget. With our diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
We are looking for an organized and motivated individual to join our dynamic team as a Dispatch Clerk, for our Laredo ,TX, office. Your primary role will be to assist us with maintaining files and paperwork and responding to customer inquiries in a professional and timely manner.
Responsibilities:
- Respond to customer requests & queries via phone and email in a professional and timely manner
- Coordinating with other departments to make sure all paper work is thoroughly managed
- Assist accounting with invoices, accounts receivable and accounts payable
- Maintaining driver files and fleet documents to ensure proper documentation
- Assisting drivers with documents (ensuring that drivers obtain necessary signatures on Bills of Lading, complete their manifests)
- Prepare and process customs (ACE/ACI/PAPS/PARS) documentation according to outlined rules, regulations and procedures
- Compile and review require customs documentation, such as customs invoices, and certificates of origin (not limited to)
- Enter new orders into the system and maintain the customer portals with up to date information
- Provide administrative support including generation of reports, presentations, policies and general correspondence documents
- Prepare and submit weekly reports for internal review as well as per client requests
- Other ad-hoc duties
Requirements:
- Bachelor’s Degree or College Diploma in Logistics, Supply Chain Management and/or Business is required
- Previous experience in Transportation and/or as a Dispatcher is an asset
- Extensive knowledge of North American geography
- Proficient in Microsoft Office Suite with the aptitude to learn new software quickly
- Problem solving and decision-making skills with the ability to work in a team environment