Maintain accurate and consistent records and gather data to support business decisions
Request information from carriers about current deliveries / pick ups and send to account managers.
Use GPS tracking to visualize current location of trailers, contact with carriers to confirm locations.
Follow up deliveries appointments: contact carriers/drivers to update and confirm in time delivery and solve discrepancies with account manager if need it.
Follow up pending drops: contact carriers/drivers to update and confirm if they will be able to drop trailers on requested date.
Supporting the Brokerage team with ad hoc tasks related to the business
Follow up pending pick ups/hooks
Provide continual information in different portals in order to close loads.
Requirements
University degree in business/commerce
+5 years of experience in an similar role, experience as a leader will be an asset
Possess and utilize excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Strong skills and ability to troubleshoot issues quickly, and find solutions to solving them independently in a timely manner.
Exhibit good knowledge of Microsoft Office, Excel, and other applications.
Inbuilt ability to multitask, working on more than one issue simultaneously.